Operating System
Windows 10
Model of modem, router, or other devices
Cable modem: Motorola MB7220Wireless router: Netgear R4500
IP Configuration
N/A
When the issue began
Today
Recurring issue
Yes
Date of purchase
N/A
Description of problem
I'm trying to help my girlfriend get her wireless router hooked up. She uses Comcast for her provider, but bought her own cable modem. Up until now she's always just hooked her laptop up to the cable modem but her stater gave her a wireless router so she could hook her phone, laptop, and wifi capable smart tv all up via WiFi. But I can't get the cable modem to connect with the router. If I bypass the router the laptop connects just fine. And when I put in the routers IP address the laptop can connect to it. But the Netgear genie setup can't detect an internet connection and I can't log into the cable modem when the router is there.
Cause/Steps to recreate the issue
Plug the cable into the modem, the modem into the router, and the router into the laptop
What I've tried so far to resolve the issue
Factory reset the router and power cycled both the router and cable modem.
Operating SystemWindows 10Model of modem, router, or other devicesCable modem: Motorola MB7220Wireless router: Netgear R4500IP ConfigurationN/AWhen the issue beganTodayRecurring issueYesDate of purchaseN/ADescription of problemI'm trying to help my girlfriend get her wireless router hooked up. She uses Comcast for her provider, but bought her own cable modem. Up until now she's always just hooked her laptop up to the cable modem but her stater gave her a wireless router so she could hook her phone, laptop, and wifi capable smart tv all up via WiFi. But I can't get the cable modem to connect with the router. If I bypass the router the laptop connects just fine. And when I put in the routers IP address the laptop can connect to it. But the Netgear genie setup can't detect an internet connection and I can't log into the cable modem when the router is there.Cause/Steps to recreate the issuePlug the cable into the modem, the modem into the router, and the router into the laptopWhat I've tried so far to resolve the issueFactory reset the router and power cycled both the router and cable modem. http://ift.tt/eA8V8J
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